FAQ / INFO

Shipping Policy:

All orders are processed, packaged & shipped within 2-4 business days (unless mentioned otherwise in product description). You will receive an email with your tracking number included once your order is sent. SHIPPING TIME VARIES BASED ON CUSTOMER LOCATION BUT MOST ORDERS SHIP WITHIN 1 WEEK. SBW is not responsible for any lost or stolen packages.

FOR PREORDER ITEMS: ALL SHIPPING TIMES WILL BE STATED IN THE DESCRIPTION OF THE ITEM. REST ASSURE THAT YOU WILL BE UPDATED THROUGHOUT THE PROCESS. 

FOR INTERNATIONAL ORDERS: THE CUSTOMER IS RESPONSIBLE FOR ALL ADDITIONAL TAXES SHIPMENTS MAY HAVE.

Returns & Exchanges:

 

All sales are final. If you've received damaged products or we made a mistake on our end with your order we will exchange it or issue you a full refund. Please contact us with your name & order #. To be eligible your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Lastly YOU MUST CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER. All requests after 14 days will be ignored.

   

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the distributor tracking number.

When will I receive my order?

If your order has not arrived within the aforementioned guidelines, please contact us providing your order number and we will do our best to track your order for you.


Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

*Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number*